FAQs

You can clarify the doubts in this section.

If we have not managed to clarify all of them, you can call us by touching this button.

That’s how easy it is to buy in the best online stores

Don’t worry about online shopping. At Gibcommerce we are here to help you with all that and much more. Search any website of Spain (or its extension in Spain) for what you want to buy, such as AMAZON.ES or ElCORTEINGLES.ES.

It is as simple as following these steps:

What business can I choose for you to manage the purchase?

Any business as long as it is in Spain. From Amazon, ikea, aliexpress, zalando, leroy merlin… Even some local businesses. Call us and let’s talk.

How long will it take for my purchase to arrive at my home?

It depends on the supplier of the purchase. Once it is in our facilities on La Línea de la Concepción, in a maximum of two business days, you have it at your door. Example: A purchase of a gift item on Amazon is made on Monday. Delivery scheduled for Wednesday. If it arrives on Wednesday. The latest it would be delivered will on Friday.

What guarantees do I have on the items purchased and how would the return be managed?

The warranty is from the manufacturer. The return is subject to the purchasing supplier. The return is subject to the purchasing supplier. That is to say: if you want to return something from Zalando, for example, the return conditions are those that Zalando has, we, as intermediaries, manage the return but with their conditions.

What are the payment options?

We work with the mypos payment platform. Once the budget is accepted, we will send you a payment link, where, by entering your credit or debit card details, the transaction will be carried out immediately.

Can I return some of my purchases?

Yes. Totally free. We, being mere intermediaries, what we offer is the management of the return with the original purchase platform. Keep in mind that if, for example, we receive the item on the 5th and you have 15 days to make the return, even if your address arrives on the 8th, the deadline for the return is still the 20th. It is taken as a reference arrival at our facilities not at your home.

Can I pick up my order at your facilities?

Yes, in this way the shipping costs will not be charged, so the final cost of the purchase will be the conversion of the same amount from euros to pounds plus the costs of handling the purchase.

It’s that easy Within a maximum period of 48 hours once the merchandise is received, it will be at your doorstep.

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